Covered from your door to your door

Everything in our care is covered to £100 an item as standard, from the moment our crew signs for it at your door to the moment you sign for it on return.

Raising the cover

Add cover to £500 an item for £1 a box a month at booking. For anything worth more, declare the value before collection and we quote cover for it; some items (fine art, antiques, cash, jewellery) cannot be covered and should not be stored with us.

How claims work

• Every item is photographed and scanned at collection and again at return. That record is the basis of any claim.
• Tell us within seven days of return, with photographs, at [email protected] with your booking reference.
• We respond within five working days and settle valid claims within thirty.

What is not covered

• Damage caused by poor packing inside a sealed box, or by items on the prohibited list.
• Wear to boxes themselves, and pre-existing damage recorded in the collection photographs.
• Items over the cover limit that were not declared.